The government has demanded answers from Amazon after its recent policy change led to hundreds of sellers unable to access their money.
In a letter seen by the BBC, small business minister Kevin Hollinrake asks the tech giant to explain how it will “mitigate” the impact on sellers.
One seller, Daniel Moore, who sells ink cartridges, says he has £263,000 locked and cannot pay his VAT bill.
One seller, Daniel Moore, who sells ink cartridges, says he has £263,000 locked and cannot pay his VAT bill.
The letter from Mr Hollinrake was sent after the BBC spoke to several businesses who say the recent policy change leaves them unable to restock or pay staff and bills.
Amazon’s recently amended policy is to hold back some money from sellers in case buyers demand a refund.
That leads to sellers not having access to their takings for around two weeks.
This was implemented on 3 August across the UK and EU for sellers registered before August 2016.
But its email about the change was not seen by many EU and UK sellers, and in many cases was automatically sent to their junk folder.
The government has demanded answers from Amazon after its recent policy change led to hundreds of sellers unable to access their money.
One seller, Daniel Moore, who sells ink cartridges, says he has £263,000 locked and cannot pay his VAT bill.
In a letter seen by the BBC, small business minister Kevin Hollinrake asks the tech giant to explain how it will “mitigate” the impact on sellers.
The letter from Mr Hollinrake was sent after the BBC spoke to several businesses who say the recent policy change leaves them unable to restock or pay staff and bills.
One seller, Daniel Moore, who sells ink cartridges, says he has £263,000 locked and cannot pay his VAT bill.
One seller, Daniel Moore, who sells ink cartridges, says he has £263,000 locked and cannot pay his VAT bill.
The letter from Mr Hollinrake was sent after the BBC spoke to several businesses who say the recent policy change leaves them unable to restock or pay staff and bills.
Amazon’s recently amended policy is to hold back some money from sellers in case buyers demand a refund.
That leads to sellers not having access to their takings for around two weeks.
This was implemented on 3 August across the UK and EU for sellers registered before August 2016.
But its email about the change was not seen by many EU and UK sellers, and in many cases was automatically sent to their junk folder.
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