A blind man has said Easyjet staff at an airport would not sell him a ticket in person and told him to use an app instead.
Martin Conway and his wife, who are both blind, wanted to buy flights from Liverpool to Belfast after missing an earlier plane due to traffic.
He said he was told he must book online but no-one was able to assist him.
He said he was told he must book online but no-one was able to assist him.
Mr Conway said they had missed their previously-booked flight after being delayed by two hours after congestion on the motorway.
The couple who are from Merseyside wanted to book available seats on a later Easyjet flight but staff at the check-in desk “told us they couldn’t help us”, he said.
Mr Conway added: “When we asked them how would we [book online], there was absolutely no answer to that question.
“It was basically you need to sort that out yourself and come back to us.”
A blind man has said Easyjet staff at an airport would not sell him a ticket in person and told him to use an app instead.
He said he was told he must book online but no-one was able to assist him.
Martin Conway and his wife, who are both blind, wanted to buy flights from Liverpool to Belfast after missing an earlier plane due to traffic.
Mr Conway said they had missed their previously-booked flight after being delayed by two hours after congestion on the motorway.
He said he was told he must book online but no-one was able to assist him.
He said he was told he must book online but no-one was able to assist him.
Mr Conway said they had missed their previously-booked flight after being delayed by two hours after congestion on the motorway.
The couple who are from Merseyside wanted to book available seats on a later Easyjet flight but staff at the check-in desk “told us they couldn’t help us”, he said.
Mr Conway added: “When we asked them how would we [book online], there was absolutely no answer to that question.
“It was basically you need to sort that out yourself and come back to us.”
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