Food delivery firm HelloFresh has denied taking subscriptions from customers who say they had cancelled their accounts.
The BBC has heard claims that some customers found their accounts reactivated with money taken for orders they had not made.
They believe that just logging on to the app reactivated their accounts.
They believe that just logging on to the app reactivated their accounts.
Laurence, a finance director from Bedfordshire, said his wife Nina set up a trial period with HelloFresh in November but was not impressed by the service.
“Having cancelled the HelloFresh subscription three months ago, my wife woke up to a message saying her account had been reactivated. But she had not reactivated it,” he said.
He said his wife had opened the app to have a look at menu options as her dietary requirements had changed.
Laurence told the BBC he believed that HelloFresh had set up its app in such a way that “you are automatically reactivated if you had an account, just for opening the app”.
HelloFresh took £40 from Nina’s bank account on 31 January and despite being called three hours later would not refund the money.
Food delivery firm HelloFresh has denied taking subscriptions from customers who say they had cancelled their accounts.
They believe that just logging on to the app reactivated their accounts.
The BBC has heard claims that some customers found their accounts reactivated with money taken for orders they had not made.
Laurence, a finance director from Bedfordshire, said his wife Nina set up a trial period with HelloFresh in November but was not impressed by the service.
They believe that just logging on to the app reactivated their accounts.
They believe that just logging on to the app reactivated their accounts.
Laurence, a finance director from Bedfordshire, said his wife Nina set up a trial period with HelloFresh in November but was not impressed by the service.
“Having cancelled the HelloFresh subscription three months ago, my wife woke up to a message saying her account had been reactivated. But she had not reactivated it,” he said.
He said his wife had opened the app to have a look at menu options as her dietary requirements had changed.
Laurence told the BBC he believed that HelloFresh had set up its app in such a way that “you are automatically reactivated if you had an account, just for opening the app”.
HelloFresh took £40 from Nina’s bank account on 31 January and despite being called three hours later would not refund the money.
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