HSBC has apologised after thousands of UK customers reported they are unable to access mobile and online banking.
The bank has been flooded with complaints from customers on social media, with users saying they have been unable to pay bills or make discounted Black Friday purchases online since early Friday morning.
One customer told the BBC the outage left him unable to pay his rent.
One customer told the BBC the outage left him unable to pay his rent.
The bank told the BBC “an internal system issue” had caused the disruption.
“It is impacting HSBC UK customers only – there is no impact to First Direct or M&S Bank customers,” it said, referring to other divisions of HSBC UK.
So far the bank has not said when it thinks its digital services will be back up and running.
At 21:00 GMT, HSBC posted on X “We apologise for the continued inconvenience caused by the disruption to personal mobile and online banking. The issue stems from our internal systems, and we are working hard to get a fix in place.
HSBC has apologised after thousands of UK customers reported they are unable to access mobile and online banking.
One customer told the BBC the outage left him unable to pay his rent.
The bank has been flooded with complaints from customers on social media, with users saying they have been unable to pay bills or make discounted Black Friday purchases online since early Friday morning.
The bank told the BBC “an internal system issue” had caused the disruption.
One customer told the BBC the outage left him unable to pay his rent.
One customer told the BBC the outage left him unable to pay his rent.
The bank told the BBC “an internal system issue” had caused the disruption.
“It is impacting HSBC UK customers only – there is no impact to First Direct or M&S Bank customers,” it said, referring to other divisions of HSBC UK.
So far the bank has not said when it thinks its digital services will be back up and running.
At 21:00 GMT, HSBC posted on X “We apologise for the continued inconvenience caused by the disruption to personal mobile and online banking. The issue stems from our internal systems, and we are working hard to get a fix in place.
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