Energy firms must act promptly to correct billing errors, the regulator says, after customers told the BBC of wild inaccuracies, including one man’s £244,000 bill for a single month.
Holiday park owner Patrick Langmaid said there was pandemonium in the office after the fee was taken via direct debit from his business account.
Regulator Ofgem said customers should not be “wasting hours” on their cases.
Regulator Ofgem said customers should not be “wasting hours” on their cases.
The Turner Prize-winner told the BBC in December his difficulty in getting answers was “an interesting fable of the technological age”.
Evidence that he was far from alone includes:
Victims question how such bills are ever sent, and why banks allow payment.
Dhara Vyas, deputy chief executive of Energy UK – which represents suppliers, said that millions of bills were sent out on a rolling basis, so mistakes were inevitable.
Energy firms must act promptly to correct billing errors, the regulator says, after customers told the BBC of wild inaccuracies, including one man’s £244,000 bill for a single month.
Regulator Ofgem said customers should not be “wasting hours” on their cases.
Holiday park owner Patrick Langmaid said there was pandemonium in the office after the fee was taken via direct debit from his business account.
The Turner Prize-winner told the BBC in December his difficulty in getting answers was “an interesting fable of the technological age”.
Regulator Ofgem said customers should not be “wasting hours” on their cases.
Regulator Ofgem said customers should not be “wasting hours” on their cases.
The Turner Prize-winner told the BBC in December his difficulty in getting answers was “an interesting fable of the technological age”.
Evidence that he was far from alone includes:
Victims question how such bills are ever sent, and why banks allow payment.
Dhara Vyas, deputy chief executive of Energy UK – which represents suppliers, said that millions of bills were sent out on a rolling basis, so mistakes were inevitable.
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