Millions of Australians have been left without mobile and internet service after telecommunications giant Optus was hit by an outage.
Optus is the country’s second-largest provider, with more than 10 million individual customers and hundreds of thousands more businesses.
The outage has caused transport delays, cut hospital phone lines, and downed payment systems.
The outage has caused transport delays, cut hospital phone lines, and downed payment systems.
The company made global headlines last year after it suffered what was believed to be the biggest data breach in Australian history, as a result of a cyber-attack.
Wednesday’s outage was first reported around 04:00 local time (17:00 GMT) and in an update seven hours later, CEO Kelly Bayer Rosmarin said her team had not yet identified what went wrong.
“The teams are trying many different angles and we will not rest until the service is back up for our customers,” she said, calling in to local radio via WhatsApp.
The firm – which has faced criticism for not communicating with customers amidst the outage – said it had started restoring some of its services in a later statement.
The incident has left people across the country unable to call emergency services and critical helpline numbers, while also temporarily crippling train services in the state of Victoria.
Millions of Australians have been left without mobile and internet service after telecommunications giant Optus was hit by an outage.
The outage has caused transport delays, cut hospital phone lines, and downed payment systems.
Optus is the country’s second-largest provider, with more than 10 million individual customers and hundreds of thousands more businesses.
The company made global headlines last year after it suffered what was believed to be the biggest data breach in Australian history, as a result of a cyber-attack.
The outage has caused transport delays, cut hospital phone lines, and downed payment systems.
The outage has caused transport delays, cut hospital phone lines, and downed payment systems.
The company made global headlines last year after it suffered what was believed to be the biggest data breach in Australian history, as a result of a cyber-attack.
Wednesday’s outage was first reported around 04:00 local time (17:00 GMT) and in an update seven hours later, CEO Kelly Bayer Rosmarin said her team had not yet identified what went wrong.
“The teams are trying many different angles and we will not rest until the service is back up for our customers,” she said, calling in to local radio via WhatsApp.
The firm – which has faced criticism for not communicating with customers amidst the outage – said it had started restoring some of its services in a later statement.
The incident has left people across the country unable to call emergency services and critical helpline numbers, while also temporarily crippling train services in the state of Victoria.
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