Claire Coutinho said she had spoken to the regulator to sort compensation payouts “as soon as possible”.
The final compensation total is expected by the end of June.
The final compensation total is expected by the end of June.
Last year, agents working on behalf of British Gas were found to be forcing their way into the homes of vulnerable people and force-fitting prepayment meters, against Ofgem rules.
The exposure of the practice led to a public outcry.
Ofgem told all energy suppliers to review cases of people who were forced onto prepayment meters between the start of 2022 and the end of January 2023 to assess whether they required compensation.
Asked on Sunday with Laura Kuenssberg if the government was “abandoning” thousands of people due to the small number of compensation payouts to date, Ms Coutinho replied: “No, absolutely not.”
The final compensation total is expected by the end of June.
Claire Coutinho said she had spoken to the regulator to sort compensation payouts “as soon as possible”.
Last year, agents working on behalf of British Gas were found to be forcing their way into the homes of vulnerable people and force-fitting prepayment meters, against Ofgem rules.
The final compensation total is expected by the end of June.
The final compensation total is expected by the end of June.
Last year, agents working on behalf of British Gas were found to be forcing their way into the homes of vulnerable people and force-fitting prepayment meters, against Ofgem rules.
The exposure of the practice led to a public outcry.
Ofgem told all energy suppliers to review cases of people who were forced onto prepayment meters between the start of 2022 and the end of January 2023 to assess whether they required compensation.
Asked on Sunday with Laura Kuenssberg if the government was “abandoning” thousands of people due to the small number of compensation payouts to date, Ms Coutinho replied: “No, absolutely not.”
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