It follows a review into the response to Storm Arwen, when nearly one million homes and businesses lost power – thousands for several days.
An Ofgem director said the “tough new rules” would ensure energy companies prepare better for severe weather.
An Ofgem director said the “tough new rules” would ensure energy companies prepare better for severe weather.
Some 40,000 consumers had power cuts lasting three days. In parts of north England and north-east Scotland, almost 4,000 people had no power for more than a week.
Three months later, some residents reported that they still hadn’t received any compensation.
The latest changes from Ofgem will mean customers receive higher levels of compensation faster to better reflect the impact of prolonged cuts.
If the severe weather event is deemed a category 1 storm, customers will be entitled to £80 compensation if their supply is not restored after 24 hours.
An Ofgem director said the “tough new rules” would ensure energy companies prepare better for severe weather.
It follows a review into the response to Storm Arwen, when nearly one million homes and businesses lost power – thousands for several days.
Some 40,000 consumers had power cuts lasting three days. In parts of north England and north-east Scotland, almost 4,000 people had no power for more than a week.
An Ofgem director said the “tough new rules” would ensure energy companies prepare better for severe weather.
An Ofgem director said the “tough new rules” would ensure energy companies prepare better for severe weather.
Some 40,000 consumers had power cuts lasting three days. In parts of north England and north-east Scotland, almost 4,000 people had no power for more than a week.
Three months later, some residents reported that they still hadn’t received any compensation.
The latest changes from Ofgem will mean customers receive higher levels of compensation faster to better reflect the impact of prolonged cuts.
If the severe weather event is deemed a category 1 storm, customers will be entitled to £80 compensation if their supply is not restored after 24 hours.
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