It can be hard to take away a perk – even temporarily – as Waitrose is finding to its cost.
Some members of the upmarket grocer’s loyalty card scheme have taken to social media in outrage, after not receiving their weekly money-off vouchers as usual.
Some said they were “disgusted” and planned to shop elsewhere.
Some said they were “disgusted” and planned to shop elsewhere.
But some customers might find there were “brief windows” when the offers, which have to be downloaded online, didn’t update.
The supermarket was keen to allay customer concerns, urging affected shoppers to “continue to swipe” their myWaitrose card, and that the vouchers should reappear within weeks.
Displeasing the nine million members of its loyalty scheme is the last thing the chain, part of the John Lewis Partnership, wants right now.
The battle for customers is as tough at the upper end of the market as it is between budget stores and Marks and Spencer is out to eat Waitrose’s lunch. Both have 3.8% of the market, after a rise in M&S’s share in recent months.
But shoppers online said despite complaining about their missing vouchers, they had not been given an adequate explanation for why the offers were missing.
It can be hard to take away a perk – even temporarily – as Waitrose is finding to its cost.
Some said they were “disgusted” and planned to shop elsewhere.
Some members of the upmarket grocer’s loyalty card scheme have taken to social media in outrage, after not receiving their weekly money-off vouchers as usual.
But some customers might find there were “brief windows” when the offers, which have to be downloaded online, didn’t update.
Some said they were “disgusted” and planned to shop elsewhere.
Some said they were “disgusted” and planned to shop elsewhere.
But some customers might find there were “brief windows” when the offers, which have to be downloaded online, didn’t update.
The supermarket was keen to allay customer concerns, urging affected shoppers to “continue to swipe” their myWaitrose card, and that the vouchers should reappear within weeks.
Displeasing the nine million members of its loyalty scheme is the last thing the chain, part of the John Lewis Partnership, wants right now.
The battle for customers is as tough at the upper end of the market as it is between budget stores and Marks and Spencer is out to eat Waitrose’s lunch. Both have 3.8% of the market, after a rise in M&S’s share in recent months.
But shoppers online said despite complaining about their missing vouchers, they had not been given an adequate explanation for why the offers were missing.
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