It said that following a review, millions of pounds would be returned to households by cutting bills.
Ofwat said in its assessment that not one company reached the highest measure of performance.
Ofwat said in its assessment that not one company reached the highest measure of performance.
The regulator judges water companies in England and Wales against “stretching” targets set in 2019 for a five-year period.
If they fail to meet the measures set, Ofwat restricts the cash they can take from customers.
Ofwat’s chief executive David Black said whilethe reductions “may be welcome to bill payers, it is very disappointing news for all who want to see the sector do better”.
He added: “It is not going to be easy for companies to regain public trust but they have to start with better service for customers and the environment.”
Thames Water must return the most money – more than £101m – followed by Southern Water, which must pay out £43m.
Ofwat said in its assessment that not one company reached the highest measure of performance.
It said that following a review, millions of pounds would be returned to households by cutting bills.
The regulator judges water companies in England and Wales against “stretching” targets set in 2019 for a five-year period.
Ofwat said in its assessment that not one company reached the highest measure of performance.
Ofwat said in its assessment that not one company reached the highest measure of performance.
The regulator judges water companies in England and Wales against “stretching” targets set in 2019 for a five-year period.
If they fail to meet the measures set, Ofwat restricts the cash they can take from customers.
Ofwat’s chief executive David Black said whilethe reductions “may be welcome to bill payers, it is very disappointing news for all who want to see the sector do better”.
He added: “It is not going to be easy for companies to regain public trust but they have to start with better service for customers and the environment.”
Thames Water must return the most money – more than £101m – followed by Southern Water, which must pay out £43m.
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