The CAA told Wizz Air to review thousands of rejected claims for costs.
Wizz Air said it had fully co-operated with the regulator and put improvements in place.
Wizz Air said it had fully co-operated with the regulator and put improvements in place.
“While we welcome the steps taken by Wizz Air after falling short in its treatment of disrupted passengers, airlines should routinely look after passengers and uphold their rights when flights are delayed and cancelled,” he said.
Wizz Air looked again at 25,000 claims for flights to or from the UK from 18 March 2022 onwards. Of those, 6,000 have resulted in additional payments, with the amounts received varying significantly.
The payments cover costs for things like alternative flights, transfer costs, and hotel and food bills for passengers who were left stranded.
Not all of the claims had been initially rejected entirely, but of the 6,000 some will have previously received nothing. Others who received partial refunds will have seen these topped up.
Wizz Air, which is based in Hungary, operates low-cost short haul flights in Europe.
Wizz Air said it had fully co-operated with the regulator and put improvements in place.
The CAA told Wizz Air to review thousands of rejected claims for costs.
“While we welcome the steps taken by Wizz Air after falling short in its treatment of disrupted passengers, airlines should routinely look after passengers and uphold their rights when flights are delayed and cancelled,” he said.
Wizz Air said it had fully co-operated with the regulator and put improvements in place.
Wizz Air said it had fully co-operated with the regulator and put improvements in place.
“While we welcome the steps taken by Wizz Air after falling short in its treatment of disrupted passengers, airlines should routinely look after passengers and uphold their rights when flights are delayed and cancelled,” he said.
Wizz Air looked again at 25,000 claims for flights to or from the UK from 18 March 2022 onwards. Of those, 6,000 have resulted in additional payments, with the amounts received varying significantly.
The payments cover costs for things like alternative flights, transfer costs, and hotel and food bills for passengers who were left stranded.
Not all of the claims had been initially rejected entirely, but of the 6,000 some will have previously received nothing. Others who received partial refunds will have seen these topped up.
Wizz Air, which is based in Hungary, operates low-cost short haul flights in Europe.
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