Some BT customers are being signed up to, and charged for, Xbox Game Pass without their knowledge or consent.
An extra £10 per month was added to their internet bill, despite them not requesting the gaming subscription.
Customers have been complaining about the issue on BT’s online forums for several months. Those the BBC spoke to had their money refunded but described their experiences as worrying.
Customers have been complaining about the issue on BT’s online forums for several months. Those the BBC spoke to had their money refunded but described their experiences as worrying.
“We’re very sorry that the customers mentioned in this article have had Xbox Game Pass Ultimate added to their account without their knowledge,” a spokesperson told the BBC.
“We recommend that all of our customers remain vigilant and if they notice changes to their account that are suspicious, to contact us as soon as possible to report this.”
“We will support and guide them on how to take steps to ensure their account is secure.”
The reason that the charges are being added is unclear – as is the extent of the problem.
But one person discovered the extra charge as recently as Tuesday, while the BBC has found examples of people complaining about the problem as far back as October 2023.
Some BT customers are being signed up to, and charged for, Xbox Game Pass without their knowledge or consent.
Customers have been complaining about the issue on BT’s online forums for several months. Those the BBC spoke to had their money refunded but described their experiences as worrying.
An extra £10 per month was added to their internet bill, despite them not requesting the gaming subscription.
“We’re very sorry that the customers mentioned in this article have had Xbox Game Pass Ultimate added to their account without their knowledge,” a spokesperson told the BBC.
Customers have been complaining about the issue on BT’s online forums for several months. Those the BBC spoke to had their money refunded but described their experiences as worrying.
Customers have been complaining about the issue on BT’s online forums for several months. Those the BBC spoke to had their money refunded but described their experiences as worrying.
“We’re very sorry that the customers mentioned in this article have had Xbox Game Pass Ultimate added to their account without their knowledge,” a spokesperson told the BBC.
“We recommend that all of our customers remain vigilant and if they notice changes to their account that are suspicious, to contact us as soon as possible to report this.”
“We will support and guide them on how to take steps to ensure their account is secure.”
The reason that the charges are being added is unclear – as is the extent of the problem.
But one person discovered the extra charge as recently as Tuesday, while the BBC has found examples of people complaining about the problem as far back as October 2023.
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