A supermarket chain has become the first in the UK to go back to fully-staffed checkouts, axing almost all its self-service tills.
All but two of Booths’ 28 stores will see staff back on the tills, the firm, which trades in northern England, said.
The exceptions are Keswick and Windermere, two of Cumbria shops.
The exceptions are Keswick and Windermere, two of Cumbria shops.
“We believe colleagues serving customers delivers a better customer experience and therefore we have taken the decision to remove self-checkouts in the majority of our stores,” the company said.
Speaking to BBC Radio Lancashire, Booths managing director Nigel Murray, said: “Our customers have told us this over time, that the self-scan machines that we’ve got in our stores they can be slow, they can be unreliable, they’re obviously impersonal.
“We stock quite a lot of loose items – fruit and veg and bakery – and as soon as you go to a self-scan with those you’ve got to get a visual verification on them, and some customers don’t know one different apple versus another for example,” he added.
“There’s all sorts of fussing about with that and then the minute you put any alcohol in your basket somebody’s got to come and check that you’re of the right age.”
A supermarket chain has become the first in the UK to go back to fully-staffed checkouts, axing almost all its self-service tills.
The exceptions are Keswick and Windermere, two of Cumbria shops.
All but two of Booths’ 28 stores will see staff back on the tills, the firm, which trades in northern England, said.
“We believe colleagues serving customers delivers a better customer experience and therefore we have taken the decision to remove self-checkouts in the majority of our stores,” the company said.
The exceptions are Keswick and Windermere, two of Cumbria shops.
The exceptions are Keswick and Windermere, two of Cumbria shops.
“We believe colleagues serving customers delivers a better customer experience and therefore we have taken the decision to remove self-checkouts in the majority of our stores,” the company said.
Speaking to BBC Radio Lancashire, Booths managing director Nigel Murray, said: “Our customers have told us this over time, that the self-scan machines that we’ve got in our stores they can be slow, they can be unreliable, they’re obviously impersonal.
“We stock quite a lot of loose items – fruit and veg and bakery – and as soon as you go to a self-scan with those you’ve got to get a visual verification on them, and some customers don’t know one different apple versus another for example,” he added.
“There’s all sorts of fussing about with that and then the minute you put any alcohol in your basket somebody’s got to come and check that you’re of the right age.”
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